Customer Support Advocate, Clinical Integrity / Revenue Capture
LocationAtlanta, GA
Typefull-time
SeniorityMid
Experience2–4 yrs
Company size1,001–5,000 people
PostedSep 2, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
2-4 years of experience in a customer service, client support, or client success role, preferably within the healthcare technology or software industry
Proven ability to manage and resolve complex client issues with a strong focus on client satisfaction
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely to non-technical audiences
Strong problem-solving skills and a methodical approach to troubleshooting
Proficiency with CRM software (e.g., Salesforce, Zendesk) and other customer support tools
Ability to work independently and as part of a team in a fast-paced environment
Strong organizational skills and attention to detail
Bachelor's degree preferred, or equivalent practical experience
Familiarity with healthcare revenue cycle management (RCM) or medical billing processes is a significant plus
Skills
Salesforce
Zendesk
CRM
Benefits
Health insurance
401(k)
Paid parental leave
Education assistance
Mental health
Pet insurance
ABOUT THIS POSITION
Shift: 7:30 AM - 3:30 PM
Analyzes, designs, and implements changes to points of interaction between the customer and the company to enhance customer experience with company services and products. Identifies and communicates areas of improvements in client experience to enhance products and services. Serves as customer advocate and recommends and implements client feedback that influences and supports business decisions. Designs and implements systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement. Collaborates with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty. May reach out to customers, interact with website users, and / or conduct focus group meetings to vet ideas and prototype solutions before implementation. See also, Customer Support - Customer Service focus if responsible for responding to and resolving client or customer questions and issues pertaining to customer billing, technical, and contract issues. See also, Customer Support - Product Support focus if responsible for responding to and resolving client or customer questions pertaining to company’s products.
WHAT YOU’LL DO
* Provide advanced front-line support to Waystar clients via phone, email, and chat, addressing complex product functionality questions, technical issues, and billing inquiries.
* Proactively identify and troubleshoot client issues, escalating to appropriate internal teams (e.g., engineering, product management) when necessary and following through to resolution.
WHAT YOU’LL NEED
* 2-4 years of experience in a customer service, client support, or client success role, preferably within the healthcare technology or software industry.
* Proven ability to manage and resolve complex client issues with a strong focus on client satisfaction.
* Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely to non-technical audiences.
* Strong problem-solving skills and a methodical approach to troubleshooting.
* Proficiency with CRM software (e.g., Salesforce, Zendesk) and other customer support tools.
* Ability to work independently and as part of a team in a fast-paced environment.
* Strong organizational skills and attention to detail.
* Bachelor’s degree preferred, or equivalent practical experience.
* Familiarity with healthcare revenue cycle management (RCM) or medical billing processes is a significant plus.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
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Competitive total rewards (base salary + bonus, if applicable)
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Customizable benefits package (3 medical plans with Health Saving Account company match)
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We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
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Paid parental leave (including maternity + paternity leave)
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Education assistance opportunities and free LinkedIn Learning access
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Free mental health and family planning programs, including adoption assistance and fertility support
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401(K) program with company match
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Pet insurance
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Employee resource groups
Legal
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.