At a glanceSummarised by Seekless from the posting.
Must have11
Minimum ITE / Diploma in Computing and Information Systems
At least 2 years of equivalent work experience (in operations support)
Knowledge of Office automation tools, MS Operation Systems
Strong oral and interpersonal communication
Excellent analytical and problem-solving skills
Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.
Ability to effectively prioritize and execute tasks in a high-pressure environment
Must be independent, resourceful, pro-active and a team player
Be on 24x7 standby or on shift / rotation to attend on-site 24 hours emergency service / issues or additional scheduled work arrangement
Strong aptitude in picking up (operation knowledge) in more than one type of system
Able to work in a non-office environment. Comfortable to travel to various locations: Tuas, Woodlands & Coastal (Harbourfront, Tanah Merah, Marina Bay CC)
Nice to have1
Experience in desktop software for patch management, software packaging and software delivery is an added advantage
Skills
Office automation tools
MS Operation Systems
Microsoft Office
Words
Excel
PowerPoint
Benefits
Performance bonus
About the company
Our Client is a multinational information technology and electronics corporation. With the expansion of their business, they are looking for a Operations Support Engineer.
Responsibilities:
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Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices.
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Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems.
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Record incidents into the incident management system, either through incident tracking software or email.
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Ensure all incidents are addressed within the defined Service Level Agreement (SLA).
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Follow through all necessary escalation from L1.
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Prepare daily situation reports for management review.
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Provide timely updates on assigned requests.
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Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution.
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Maintain accurate asset information in the asset database, including required documentation.
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Assist in the testing and rollout of the system bug fixes / enhancement / patches.
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Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches.
Requirements
•
Minimum ITE / Diploma in Computing and Information Systems.
•
At least 2 years of equivalent work experience (in operations support).
•
Knowledge of Office automation tools, MS Operation Systems.
•
Experience in desktop software for patch management, software packaging and software delivery is an added advantage.
•
Strong oral and interpersonal communication.
•
Excellent analytical and problem-solving skills.
•
Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.
•
Ability to effectively prioritize and execute tasks in a high-pressure environment.
•
Must be independent, resourceful, pro-active and a team player.
•
Be on 24x7 standby or on shift / rotation to attend on-site 24 hours emergency service / issues or additional scheduled work arrangement.
•
Strong aptitude in picking up (operation knowledge) in more than one type of system.
•
Able to work in a non-office environment. Comfortable to travel to various locations: Tuas, Woodlands & Coastal (Harbourfront, Tanah Merah, Marina Bay CC).