DUTIES AND RESPONSIBILITIES:
•Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
•Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage.
•Assisting driver(s) when a pick up or delivery is in question before servicing.
•Scheduling and dispatching work to various employees and departments throughout the day.
•Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
•Delivers services to customers in a manner that promotes goodwill. Interacts with customers daily.
•Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.