Automotive Parts Advisor - Mercedes-Benz of Richmond
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Before you apply
LocationRichmond, VA
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentMercedes-Benz of Richmond, Parts
Company size501–1,000 people
PostedSep 8, 2026 · 1mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent required.
Strong knowledge of automotive parts and accessories, including Mercedes Benz vehicles.
Excellent customer service skills with the ability to communicate effectively and build strong relationships.
Detail-oriented with the ability to multitask and manage time efficiently.
Proficient in using dealership management software (DMS) and Microsoft Office Suite (Word, Excel, Outlook).
Ability to lift and handle parts and materials weighing up to 50 pounds.
Valid driver's license with a clean driving record.
Previous experience as a Parts Advisor in the automotive industry is preferred.
Equal opportunity employer - no discrimination on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
Participates in the E-verify program with the Department of Homeland and Security.
Skills
Microsoft Office Suite
Word
Excel
Outlook
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Paid time off
Employee discounts
Professional development
Career growth
About the company
Mercedes Benz of Richmond, a proud member of the Murgado Automotive Group, is committed to providing our customers with exceptional service and high-quality vehicles. We represent a long-standing tradition of excellence in the automotive industry, and our team is passionate about delivering an unparalleled experience. We are looking for a dynamic Automotive Parts Advisor to join our team and contribute to our continued success.
About the role
Position Overview:
As an Automotive Parts Advisor at Mercedes Benz of Richmond, you will play a vital role in our parts department, ensuring that our customers and service technicians receive the correct parts in a timely manner. This position requires a knowledgeable, detail-oriented professional who can provide exceptional service, whether assisting customers directly or working behind the scenes to manage inventory.
Key Responsibilities:
Assist customers and service technicians in locating the correct automotive parts and accessories.
Provide accurate pricing information and availability of parts to customers.
Process customer orders and ensure timely delivery of parts.
Maintain and manage inventory levels, ensuring parts are stocked and organized.
Communicate with suppliers to order parts, track shipments, and resolve any supply issues.
Use dealership management software (DMS) to check parts availability, input orders, and manage inventory.
Assist in the preparation of parts estimates and quotes for customers.
Handle customer inquiries, complaints, and returns in a professional and courteous manner.
Keep the parts department clean, organized, and stocked with the necessary tools and resources.
Collaborate with the service department to ensure all necessary parts are available for scheduled repairs and maintenance.
Stay up-to-date with product knowledge and industry trends to better assist customers and service technicians.
Qualifications:
High school diploma or equivalent required.
Previous experience as a Parts Advisor in the automotive industry is preferred.
Strong knowledge of automotive parts and accessories, including Mercedes Benz vehicles.
Excellent customer service skills with the ability to communicate effectively and build strong relationships.
Detail-oriented with the ability to multitask and manage time efficiently.
Proficient in using dealership management software (DMS) and Microsoft Office Suite (Word, Excel, Outlook).
Ability to lift and handle parts and materials weighing up to 50 pounds.
Valid driver’s license with a clean driving record.
Benefits:
Competitive compensation and performance-based bonuses
Comprehensive health, dental, and vision insurance
401(k) plan with company match
Paid time off and holidays
Employee discounts on vehicle purchases, parts, and service
Ongoing training and professional development opportunities
Supportive and collaborative work environment
Opportunities for career growth and advancement within the Murgado Automotive Group
Why Join Mercedes Benz of Richmond? At Mercedes Benz of Richmond, we believe that our employees are our greatest asset. We offer a supportive work environment where you can grow your career and make a significant impact. If you are passionate about the automotive industry and providing exceptional service, we encourage you to apply today and become part of our dedicated team.
Apply Now: Take the next step in your automotive career with Mercedes Benz of Richmond! Apply today and join a team that values excellence, customer satisfaction, and employee growth.
Legal
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.