Key Responsibilities:
• Plans, schedules, directs and appraises work of direct reports and/or contingent workers. Leads
the activities of a team of customer service representatives and meter services.
• Ensures compliance with applicable rules, regulations, policies and guidelines.
• Manages department budget, maintains cash controls, and directs employee hiring process.
• Handles media contacts and complaints from the MPUC. Assists Engineering and Marketing coordinates
field activities regarding installation and startup of large meter services and tie-over
as well as provides input on design.
• Investigates shared meter, switched meter problems and theft of electrical services. Handles
customer and electrical inspector complaints/inquires.
• Handles high profile accounts relating to credit, customer satisfaction and/or billing issues.
Assures Service Quality Measures are achieved. May assist with restoration efforts during a
storm.
• Participates in safety programs and responsible for results. Ensures the safety of all employees,
the general public, contractors and Company facilities.
• Assist with restoration efforts during storm and other emergencies.