Concierge / Customer Service Specialist (Full-Time)
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Before you apply
LocationMelbourne Airport - Lot1
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
Company size10,000+ people
PostedSep 21, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Full and valid Australian driver’s licence
At least 1 year's experience in customer service, retail or hospitality
Strong customer service and interpersonal skills
Ability to work in a fast-paced environment
Comfortable using computer systems to manage bookings and rental information
Excellent written and verbal communication skills
Strong attention to detail and ability to follow procedures
Availability to work a rotating roster including weekends, evenings, and public holidays
Benefits
Health insurance
Employee discounts
Wellness program
Training and development
Mental health support
Immediately hiring!
About the role
Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work!
What You’ll Do:
You will act as the front-line experience specialist for our premium customers, ensuring a seamless, personalised rental experience from rental to return.
Clear communication and coordination with the customer for vehicle pick-up and drop-off whilst addressing all customer inquiries, requests and concerns in a timely manner. You will also confirm all rental verification is accurate and complete, inspect the rental vehicle and assist with the customer’s luggage.
Perks You’ll Get:
💰 Competitive hourly rate + loadings + performance bonuses
🧘 Wellbeing program including life insurance, discounted health cover & superannuation options
🎁 Access to Perkbox – discounts on retail, fitness, cinema, and more
🚗 Employee discounts on car rentals across Avis Budget Group
🧠 24/7 Mental Health Support via Employee Assistance Program (EAP)
📚 Comprehensive training to help you succeed and grow
What We’re Looking For:
•
A full and valid Australian driver’s licence
•
Availability to work a rotating roster (including weekends, evenings, and public holidays)
•
At least 1 year’s experience in customer service, retail or hospitality
•
Strong customer service and interpersonal skills and takes pride in delivering exceptional service and creating memorable customer experiences.
•
Ability to work in a fast-paced environment while delivering exceptional service.
•
Comfortable using computer systems to manage bookings and rental information.
•
Excellent written and verbal communication skills
•
Strong attention to detail and ability to follow procedures
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Melbourne AirportVictoriaAustralia