Customer Care Coordinator
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Before you apply
LocationFort Mitchell, KY, US
Work modeon-site
Typefull-time
SeniorityEntry
Experience1–3 yrs
DepartmentAdministrative/Clerical
Company size501–1,000 people
PostedOct 14, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
1-3 years previous office/administrative experience
High school degree required
Office work experience required
Provide excellent internal and external customer service
Exceptional customer service skills
Proven ability to address tense customer interactions appropriately
Upbeat and positive/can do attitude
Strong verbal and written communication skills with great listening skills
Ability to follow through to a satisfactory conclusion
Strong computer skills including Word, Excel, and data entry
Must be organized, detail-minded and adaptable
Previous experience in the homebuilding industry a plus
Associates or Bachelor’s a plus
Equal Opportunity Employer / Drug Free Workplace
Skills
Word
Excel
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)
Profit sharing
Paid time off
Tuition reimbursement
Disability insurance
Parental leave
Employee discount
Employee assistance program
Overview
Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we’ve cared for our employees and customers—earning recognition as the 19th largest privately owned builder in the country and building a culture of long-tenured employees.
We are proud to be a four-time U.S. Best Managed Company (2022–2025), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.
Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.
Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.
Responsibilities/Qualifications
About the role
Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in our Midwest Region. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.
Key Responsibilities:
•
Provide excellent internal and external customer service
•
Answer reception and customer service calls and determine the appropriate action
•
Provide administrative/clerical support for the Customer Care team
•
Prepare and maintain customer records, job files and database tracking logs
•
Follow-up with customers, subcontractors and vendors as necessary
•
Prepare and distribute weekly and monthly reports
•
Assist the operations team with accounts payable
•
Various other administrative/clerical duties
Knowledge and Skills:
Requirements
•
Exceptional customer service skills
•
Proven ability to address tense customer interactions appropriately
•
Upbeat and positive/can do attitude
•
Strong verbal and written communication skills with great listening skills
•
Ability to follow through to a satisfactory conclusion
•
Strong computer skills including Word, Excel, and data entry
•
Must be organized, detail-minded and adaptable
Requirements:
•
1-3 years previous office/administrative experience
•
High school degree required; Associates or Bachelor’s a plus
•
Office work experience required
•
Previous experience in the homebuilding industry a plus
Premier Benefits to Support YOU:
•
We offer a comprehensive benefits package, including:
•
Medical, dental and vision
•
Life, AD&D, and critical illness insurance
•
Wellness rewards
•
401(k) savings plan
•
Profit Sharing
•
Paid time off increasing with tenure
•
Tuition reimbursement
•
Long and short disability and Parental leave
•
Employee discount program on the purchase of a Drees Home
•
Employee Assistance Program and much more!
This position is not in a call center environment.
Summary
Equal Opportunity Employer / Drug Free Workplace
To learn more about Drees Homes visit our website www.dreeshomes.com