Act as the subject matter expert for Microsoft 365 collaboration services, including Exchange Online, Teams, SharePoint Online and Intune, providing specialist guidance and direction to technology teams and stakeholders.
Support identity and access management processes, ensuring mailbox provisioning, permissions, authentication and access models operate smoothly in partnership with the IDAM team.
Resolve complex service issues and coordinate incident response across internal teams and external partners to restore service quickly and effectively.
Deliver platform improvements and new features, contributing to change initiatives, technology upgrades and strategic transformation programmes.
Embed strong security and compliance controls, working with Security, Risk and Compliance teams to maintain safe and governed collaboration services.
Produce clear documentation and share knowledge across teams, helping build capability and strengthen operational maturity.
• Work collaboratively with colleagues across Architecture, Infrastructure, Security and Network to ensure aligned, end‑to‑end service delivery.
• Champion continuous improvement, driving simplification, optimisation and reduction of technical debt across the M365 environment.