Job Responsibilities• As a Sommelier your role is to have a high level of knowledge of wines/sake/cocktails, knowledge in pairing of wines/sakes to food and to be able to upsell to guests.
• Setting up, maintaining, and establishing physical placement of wine/sake in cellars and cabinets in an organized and structured manner that is in coordination with the beverage list
• Regular maintenance and updating of wine list to reflect current products and vintages.
• Ensure that there is continuous and adequate feedback being communicated to the management team with regards to guest comments on the scope and content of the wine list.
• Responsible for maintaining guest expectations and recommending wines/sakes accordingly to ensure guest satisfaction with regards to the wine and sake.
• Ensure communication with the management team to identify wines/sakes that need to be upsold in order to maintain stocks.
• Responsibility for maintaining the upkeep of the wine and sake par levels
• Responsibility for the correct use and maintenance of glassware and other wine related equipment in the restaurant including but not limited to wine list covers, ice buckets, decanting equipment, specialty glassware, cheque covers and POS equipment.
• Responsible for maintaining an executing all the special promotions designed to increase sales in the restaurant in regards to wine and sake.
• Maintain and update sales records and report any changes in stock such as vintage changes, shortage of wines and 86’d wines.
• Comply and implement all health and safety requirements.
• To assist in the management of the front of house and beverage team to ensure the smooth running of the restaurant
• Maximizing sales opportunities through beverage sales
• To maintain Order of Service standards
• To carry out all tasks in a reasonable time frame to ensure the smooth running of the areas.
• To regularly educate staff on wine and sake knowledge, specifically pertaining to the restaurant’s beverage program
• Monthly Inventory of Wine, Sake and all related Beverage
Guest Experience & VIP Relationship Management
• Lead and elevate the guest experience through personalized and memorable service.
• Build strong relationships with repeat, VIP and premium guests.
• Partner with Casino Hosts, the Butler Team and other stakeholders to ensure seamless guest journeys.
• Anticipate guest preferences and proactively address needs.
• Handle guest feedback, complaints and service recovery with professionalism and urgency.
• Ensure guest profiles and preferences are consistently updated and utilized.
Service Leadership & Team Development
• Lead, coach and develop Captains, Hosts and Service Attendants.
• Drive Forbes standards, service excellence and luxury hospitality behaviors.
• Conduct regular wine and sake training to strengthen the team’s product knowledge, service confidence and ability to deliver informed guest recommendations.