Essential Job Skills Necessary for Success as a Commercial Parts Pro
· Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
· Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
· Understand and execute instructions furnished in written, oral, or diagram form
· Successfully complete the Parts Knowledge Assessment
· Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
· Use Microsoft software effectively (Word, Excel required)
· Strong organizational skills
· Understand Commercial profitability concepts, including knowledge of competition, market opportunities, and customer prioritization (may work with the Commercial Account Manager to determine pricing discounts for specific Commercial customers)
· Ability to work an assortment of days, evenings, and weekends as needed