Technician, Site Services
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Before you apply
Salary$85k – $95k
LocationGreenwich, Old Greenwich, Connecticut, United States
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentClient Site Services-Financial Services
Company size501–1,000 people
PostedJun 26, 2026 · 4mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
HS diploma required
Valid Driver's License and working Vehicle
3 years minimum experience in a relevant field
Fundamental knowledge of client/server, Active Directory and Operating system technologies
Strong technical skills in Duo Security and other two factor authentication applications
Strong technical skills in Microsoft Exchange Administration
Familiarity with Azure Active Directory
Familiarity with Office 365 admin portal
Strong technical skills in Citrix XenApp
Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
Mobile device management technologies (Intune and Xen Mobile)
Understanding of networking concepts
Strong technical skills in VMware vSphere
Virtual server administration: Disk remediation, Increasing resources, RAM CPU, Managing and viewing GPO's
Troubleshooting server performance
Configuring and managing server roles
Install, configure & manage print queues
Troubleshoot DNS, DHCP and TCP/IP issues
Self-motivated, detail-oriented and organized
Excellent communication (oral and written), collaboration, organizational, and presentation skills
Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)
Ability to troubleshoot ActiveSync and other mobile device technologies
Ability to work independently and efficiently to meet deadlines
Ability to assess and prioritize work in a fast-paced environment
Ability to manage resources both laterally & vertically
GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks
Proactive/flexible nature
Must be able to multi-task client issues when applicable
Must be flexible regarding duties and hours of work
Bachelor's degree a plus
Technical certifications and training a plus
Familiarity with Citrix director and Citrix studio a plus
Ability to lift over 25lbs. of equipment
Ability to service our client in Greenwich
Skills
Active Directory
Duo Security
Microsoft Exchange
Azure Active Directory
Office 365
Citrix XenApp
Citrix director
Citrix studio
Intune
Xen Mobile
VMware vSphere
DNS
DHCP
TCP/IP
ServiceNow
Benefits
Health insurance
Dental
Vision
Disability
Life insurance
401(k)
PTO
Wellness programs
Job Overview
As a Technician, Site Services, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise. As the face of our organization for your primary clients, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients. Your role will be pivotal in ensuring our clients’ operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.
Responsibilities
Responsibilities (including, but not limited to the following):
•
Provide client support and technical issue resolution via onsite visits to client’s office and via email and phone support
•
Provide on-site client support 5 days a week
•
Client on-site visits throughout the work week, resolving assigned tickets
•
Answer inbound phone support requests and triage issues to the appropriate department or technician for prompt resolution
•
Support all workstations, printers and peripherals for clients
•
Communicate with clients and colleagues early and often
•
Record all work via time entries in our ticketing system (ServiceNow) in a timely manner
•
Actively manage all tickets in your queue by ensuring all notes and statuses are up to date
•
Troubleshoot client issues and document all steps up to resolution in ticketing system
•
Self-manage distributed workload and actively address on-going tickets
•
Establish a relationship with your assigned client
•
Home visits to set-up or troubleshoot client equipment when necessary
•
Provide analysis and input in a team environment
•
Must be able to multi-task client issues when applicable
•
Document technical issues and take ownership of escalating issues to the appropriate resource
•
Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals
•
Must be flexible regarding duties and hours of work
•
Ability to lift over 25lbs. of equipment
•
Ability to service our client in Greenwich
Skills:
•
Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems
•
Strong technical skills in the following areas:
•
Duo Security and other two factor authentication applications
•
Microsoft Exchange Administration
•
Familiarity with Azure Active Directory
•
Familiarity with Office 365 admin portal
•
Citrix XenApp
•
Publish/Manage Citrix applications
•
Removing hung sessions
•
Familiarity with Citrix director and Citrix studio a plus
•
Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
•
Mobile device management technologies (Intune and Xen Mobile)
•
Understanding of networking concepts
•
VMware vSphere
•
Virtual server administration:
•
Disk remediation
•
Increasing resources, RAM CPU
•
Managing and viewing GPO’s
•
Troubleshooting server performance
•
Configuring and managing server roles
•
Install, configure & manage print queues
•
Troubleshoot DNS, DHCP and TCP/IP issues
•
Self-motivated, detail-oriented and organized
•
Excellent communication (oral and written), collaboration, organizational, and presentation skills
•
Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)
•
Ability to troubleshoot ActiveSync and other mobile device technologies
•
Ability to work independently and efficiently to meet deadlines
•
Ability to assess and prioritize work in a fast-paced environment
•
Ability to manage resources both laterally & vertically
Qualifications:
•
HS diploma required
•
Bachelor’s degree a plus
•
Technical certifications and training a plus
•
Valid Driver’s License and working Vehicle
•
3 years minimum experience in a relevant field
•
GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks
•
Proactive/flexible nature - if you see something that can be improved, suggest it
The Benefits of Working for Abacus:
•
Competitive compensation
•
Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
•
Exposure to diverse array of technologies
•
Part of a team of experienced technicians that aim to deliver exceptional service
•
Opportunities to further technical education through certification programs
•
Positive, friendly, supportive office environment
•
Workplace perks such as healthy snacks, wellness programs, and fun events
Salary:
$85-95K