Universal Competencies
• Excellent communication and time management skills and the proven ability to work independently or in a team environment.
• Ability to work under pressure and to deal with negative situations.
• Have an organized and methodical approach with the ability to remain adaptable should the situation arise.
• Possess a high level of oral and written communication skills including liaison, consultation, and presentation skills.
• Ability and a willingness to perform several assigned roles and responsibilities.
• Ability to prioritise tasks.
• Ability to communicate effectively with people at all levels.
• Good understanding of customer service and the ability to put that understanding into practice.
• Honesty and integrity.
• Results orientated and self-motivated.
• Ability to train and motivate staff.
Technical Competencies
• Basic understanding of web-based systems.
• Basic understanding of desk top computing.
• Competent PC skills including all Microsoft Office products.
• Understanding of Dealer Management Systems.
Desirable
o Ford Warranty Systems.
o Ford Warranty Claims and Procedures.
o Motor vehicle technical knowledge.
Management Competencies
• Ability to suggest actions in the best in the best interest of all stake holders.
• Ability to influence, be persuasive and positive.
• Grade 12 or equivalent required. Some college coursework desired.
• OEM Warranty Certification (Desirable)
• Appropriate certification indicating computer literacy in MS Office suite.
• 1 - 3 years experience in Automotive Warranty Claims
• Previous ESP or Warranty claims program knowledge is desired