Customer Support Manager
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Before you apply
LocationHouston, TX, United States
Work modehybrid
SeniorityMid
Company size10,000+ people
First seenOct 30, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Maintain CSAT above 90%
Improve customer feedback participation
Ensure timely resolution of escalated customer concerns
Meet or exceed established KPIs for customer response times, abandoned calls, ticket resolution, and SLA compliance
Improve employee performance, retention, and technical capabilities through coaching, development, and accountability
Drive continuous improvements in support processes, efficiency, and cross-functional issue resolution
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Customer Satisfaction: Maintain CSAT above 90%, improve customer feedback participation, and ensure timely resolution of escalated customer concerns.
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Service Performance: Meet or exceed established KPIs for customer response times, abandoned calls, ticket resolution, and SLA compliance.
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Team Effectiveness: Improve employee performance, retention, and technical capabilities through coaching, development, and accountability.
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Operational Excellence: Drive continuous improvements in support processes, efficiency, and cross-functional issue resolution.