🔍 Conduct an end-to-end review of the property claims lifecycle — Examine the full claim journey (FNOL intake, inspection, coverage evaluation, cause-of-loss determination, scope and estimate development, reserving, vendor coordination, settlement, and closure), identifying friction points and automation opportunities, and explaining how the decisions and data at each stage depend on one another.
🧠 Develop deep expertise in how property claims decisions are made and supported by data — Understand what adjusters rely on (inspection reports, photos/videos, contractor estimates, policy data, weather data, third-party reports), how it’s structured in the system, and where gaps exist.
🧩 Identify breakdowns in claim workflow and documentation — Surface inconsistencies in data capture, estimate accuracy, reserve alignment, vendor handoffs, task routing, approvals, or reporting, diagnosing root causes rather than symptoms.
✅ Own the integrity of core claims data across systems — Ensure key indicators (coverage determination, cause of loss, damage scope, reserve position, estimate accuracy, settlement status) are accurately captured and consistently reflected across product, operational, and financial views.
📐 Define and defend standards for claims quality and defensibility — Set and hold the line on expectations for inspection quality, documentation rigor, estimate accuracy, decision rationale, reserve adequacy, and claims-data integrity, including relevant compliance and audit needs.
🤝 Partner cross-functionally to resolve systemic issues — Collaborate with Product, Engineering, Analytics, Claims Operations, and Leadership on root causes impacting claim efficiency, estimate accuracy, vendor performance, and customer experience.
🛠️ Improve both inputs and outputs across the claims process — Enhance how property damage data is collected and structured (inspections, imagery, estimates), and how insights are delivered through dashboards, reporting, automation, and AI models — with sound judgment about where automation helps and where human review has to stay.
📊 Translate insights into measurable product improvements — Prioritize enhancements that reduce cycle time, improve loss ratio performance, minimize leakage, strengthen reserving accuracy, improve customer satisfaction, and increase operational efficiency.
🧭 Influence roadmap decisions with financial and operational context — Articulate business impact across indemnity spend, expense management, vendor costs, subrogation recovery, litigation exposure, adjuster productivity, and customer retention — through evidence and credibility, not formal authority.
🎓 Teach and advise Product and Engineering as the internal SME on property claims — Translate complex claims concepts into concise, usable frameworks for non-experts; guide best practices for inspections, scoping and estimating, vendor coordination, documentation, and automation.
🤜🤛 Align teams around consistent process standards — Partner across Claims, Product, Engineering, Finance, and Customer Success to build shared understanding and disciplined execution.
🗣️ Communicate clearly across audiences — Present findings and recommendations effectively to both technical and non-technical stakeholders.