Gathering requirements, business process analysis and sign of e-Business features and functionality for a portfolio of large-scale e-commerce websites
Management of complex multi-disciplined CRM consulting projects
Lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions
Performing end-to-end cross-discipline leadership throughout the software development lifecycle
Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance
Requirements, definition and documentation
Work with customers and client stakeholders to understand and define business requirements
Work directly with technologists to develop use cases and functional specifications documents
Solicit, gather and analyze user input and requirements
Identify and involve key stakeholders
Identify and interview internal/external subject matter experts
Author and compile survey
Interface with technical managers and teams
Collaborate with counterparts in IT (project, development, QA managers) and development resources to create and validate business requirements and project specification documents