• Analyze organizational processes, procedures, workflows, and operational performance.
• Identify process gaps, inefficiencies, risks, and opportunities for improvement.
• Develop recommendations to improve program efficiency, effectiveness, and service delivery.
• Collect, organize, analyze, and interpret quantitative and qualitative data.
• Develop reports, briefings, dashboards, presentations, and decision-support materials for leadership.
• Support development and maintenance of Standard Operating Procedures (SOPs), policies, process maps, plans, and other program documentation.
• Track program requirements, milestones, deliverables, risks, issues, and action items.
• Conduct research and analysis to support management decisions and organizational initiatives.
• Facilitate meetings, working groups, interviews, and requirements-gathering sessions.
• Support development and tracking of Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and other performance measures.