Field Service Eng, LSG, Japan
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Before you apply
Locationota-ku, 13, JP
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentCustomer Technical Support
Company size10,000+ people
PostedOct 18, 2024 · 2y ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Oct 18, 2024100% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
At least 3 years’ experience in an on-site Field Service Engineering role or equivalent
Basic knowledge of electrical and electronic engineering (equivalent to technical high school level)
Fundamental technical understanding for mechanical operating principles
Customer facing experience
English Basic level
Japanese native level
Strong IT & networking knowledge
Up to date computer knowledge including MS office
Japanese Driver License
Education: Technical High School, Institute of Technology College, Junior College, University Degree or equivalent
Life Science device experience
Skills
IT & networking
MS office
Benefits
Employee assistance program
Overview
Overview:
As Field Service Engineer, you will be executing all service activities on the installed technical equipment (related to clinical diagnostic business segment) across customers, including but not exclusive to installation, maintenance, diagnosis, emergency repairs as planned by the local operation. Your role is essential in ensuring our customers receive the best service and support, as well as product training & escalation of more complex issues. This will be a field-based role requiring extensive travel for the customers around an assigned area (East Japan, such as Tokyo metropolitan area).
Responsibilities
How You’ll Make an Impact:
•
Installing, maintaining, diagnosing, and emergency repairs of Bio-Rad equipment at customer sites
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Maximizing equipment performance and customer satisfaction in accordance with Bio-Rad guidelines
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Working with the sales and wider customer support team to keep up to date with workloads & business requirements
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Provide training to customers and stay up to date on our product offerings
Requirements
What You Bring:
•
At least 3 years’ experience in an on-site Field Service Engineering role or equivalent (Preferable: Life Science device experience)
•
Basic knowledge of electrical and electronic engineering (equivalent to technical high school level).
•
Fundamental technical understanding for mechanical operating principles
•
Customer facing experience
•
Language: English Basic level & Japanese native level
•
Strong IT & networking knowledge
•
Up to date computer knowledge including MS office
•
Japanese Driver License
•
Education: Technical High School, Institute of Technology College, Junior College, University Degree or equivalent
About the company
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits
Benefits: Bio-Rad’s biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. We provide the competitive benefits such as Employee Assistance Program. As the noteworthy, the retirement age is 65 based on performance without the employment status changes like the reguler to the yearly contract on and after 60 seen in the local market
Legal
EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.