To have complete knowledge of the Four Seasons Quality Standards, Service Standards and Group Specifications
To have complete knowledge of Four Seasons Programs e.g. Guest History etc
To have complete knowledge of Four Seasons standard operating policies and procedure
Ensure that dept. profit goals are met or exceeded
Maintains current and available Policy and procedure manuals for all staff
Ensures staff are trained to understand and compete all common requests
全面掌握四季的质量标准，服务标准及集团规定；
全面掌握四季的程序，如宾客历史记录等；
全面掌握四季的运营政策、程序；
确保部门损益目标的实现；
确保为员工提供可行的政策和程序；
确保员工通过培训去理解并完成需求；