Guest Service Agent
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Before you apply
LocationResidence Inn Houston Westchase
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentFront Office
Company size501–1,000 people
PostedOct 14, 2026 · 3w ago
Verified live23h ago
At a glanceSummarised by Seekless from the posting.
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Basic computer and data-entry proficiency
Problem-solving and conflict-resolution ability
Professional, friendly, and welcoming demeanor
High school diploma
Previous hospitality or customer service experience
Experience with hotel Property Management Systems (PMS)
Willingness to work varied shifts, including weekends and holidays
Skills
Property Management Systems
computer
data-entry
About the company
At HRI Hospitality, we offer a unique perspective on hotel ownership and management.
We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!
JOB DESCRIPTION
Job Title: Guest Services Agent
Department: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
MINIMUM REQUIREMENTS
Education
•
High school diploma preferred.
Experience
•
Previous hospitality or customer service experience preferred.
•
Experience with hotel Property Management Systems (PMS) a plus.
Skills and Knowledge
•
Strong customer service and communication skills.
•
Ability to multitask in a fast-paced environment.
•
Basic computer and data-entry proficiency.
•
Problem-solving and conflict-resolution ability.
•
Professional, friendly, and welcoming demeanor.
Job Duties and Responsibilities
•
Greet, register, and check guests in/out efficiently and courteously.
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Respond to guest inquiries, requests, and concerns promptly and professionally.
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Handle payments, room assignments, and reservation changes accurately.
•
Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
•
Maintain a clean and organized front desk and lobby area.
•
Willingness to work varied shifts, including weekends and holidays.
Legal
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
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