Manager, DC Ops
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Before you apply
Salary$120k – $176k
LocationUS-VA-IAD3
Also inAshburn, VA Data Center
Work modeon-site
Typefull-time
SenioritySenior
Experience7+ yrs
EquityIncluded
Company size10,000+ people
PostedNov 2, 2026 · 6d ago
Verified live5d ago
At a glanceSummarised by Seekless from the posting.
Supervises day-to-day activities of Data Center Operations Technicians across all shifts in a 24x7 environment
Ensures that production schedules and commitments are met and the Data Center maintains 100% uptime
Ensures adherence to global processes and quality control standards
Coordinates with vendors and contractors to ensure Data Center needs are met in a timely and cost-effective manner
Monitors and reports on operational performance to the DC General Manager and leadership team
Recommends changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements
Coordinates activities and improvements with peers at other Rackspace Data Centers
Trains employees on policies and procedures and engages them in change
Recommends employees for hiring, firing, promotions, and demotions; provides input on pay reviews
Prepares and performs performance appraisals
Basic knowledge of engineering, design, configuration, installation, maintenance, and upgrade of LAN/WAN
Basic knowledge of servers and various software applications
Analytical Skills
Cloud Computing
Cybersecurity
Database Management
ERP Software Skills
Audit Skills
Investigative Skills
Low Voltage Cabling
Network/Systems Skills
Process Improvement
Project Management
Risk Assessment/Management
Strategic Planning
Vendor Management
High School Diploma or regional equivalent
A minimum of 7 years of Data Center Operations work experience
A minimum of 3 years of people management experience
Hands-on experience with ServiceNow
Bachelor's Degree is preferred but not required, preferably in a field related to the role
Must be able to lift 50 lbs overhead with or without reasonable accommodation
Must be able to work a flexible work schedule to include weekends, nights, and holidays
Skills
ServiceNow
LAN
WAN
Cloud Computing
Cybersecurity
Database Management
ERP Software
Low Voltage Cabling
Network/Systems Skills
Benefits
Equity
Stock purchase plan
Bonus
About the role
The Manager, DC Ops, manages the data center operations team and leads them to new levels of performance for our customers. Advises data center operations employees concerning administrative procedures, technical problems, personal development, DC processes, and key priorities.
Work Location: Onsite at our Ashburn, VA Data Center
Shift: Second and Third Shift
Key Responsibilities
•
Supervises day-to-day activities of Data Center Operations Technicians across all shifts in a 24x7 environment.
•
Ensures that production schedules and commitments are met and the Data Center maintains 100% uptime through impeccable housekeeping and robust operational discipline.
•
Ensures adherence to global processes and quality control standards for all work performed by the team.
•
Coordinates with vendors and contractors to ensure Data Center needs are met in a timely and cost-effective manner.
•
Monitors and reports on operational performance to the DC General Manager and leadership team.
•
Recommends changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers.
•
Coordinates activities and improvements with peers at other Rackspace Data Centers.
•
Trains employees on policies and procedures and engages them in change.
•
Recommends employees for hiring, firing, promotions, and demotions. Provides input on pay reviews.
•
Prepares and performs performance appraisals.
Knowledge
•
Basic knowledge of engineering, design, configuration, installation, maintenance, and upgrade of the local area network (LAN) and/or wide area network (WAN)
•
Basic knowledge of servers and various software applications
•
Hands-on experience with ServiceNow is preferred
Skills
Analytical Skills
• Cloud Computing
• Cybersecurity
• Database Management
• ERP Software Skills
• Audit Skills
• Investigative Skills
• Low Voltage Cabling
• Network/Systems Skills
• Process Improvement
• Project Management
• Risk Assessment/Management
• Strategic Planning
• Vendor Management
Education
• High School Diploma or regional equivalent required
• Bachelor’s Degree is preferred but not required, preferably in a field related to the role. At the manager’s discretion, additional relevant experience may substitute for the degree requirement.
Experience
• A minimum of 7 years of Data Center Operations work experience is required
• A minimum of 3 years of people management experience is required
Physical Demands
•
Due to the nature of the position, must be able to lift 50 lbs overhead with or without reasonable accommodation.
•
Due to 24x7 operations of the facility, must be able to work a flexible work schedule to include weekends, nights, and holidays.
Benefits
Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $119,686.00/year in our lowest geographic market up to $175,501.70/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.
About Rackspace Technology
Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.