Guest Relations Manager
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LocationUSA - MT - Montage Big Sky
Work modeon-site
Typefull-time
SeniorityMid
Experience2–3 yrs
DepartmentGuest Relations
Company size1,001–5,000 people
PostedAug 21, 2026 · 2mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
2 to 3 years leadership experience in a luxury hotel
Exceptional guest recovery skills
Enjoy interacting with people in a fast paced environment
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly adapt and effectively use new software products
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
College degree preferred
Pre-employment substance abuse testing
EEO employer M/F/D/V (equal opportunity employer)
Skills
MS Office
Word
Excel
PowerPoint
Outlook
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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Guest Relations Manager
SUMMARY
The Guest Relations Manager is responsible for the management and day-to-day operations of the Guest Relations department. This is an integral position held accountable for the seamless movement of guests in and out of the hotel. The Guest Relations Manager is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
•
Effectively leading and managing the Guest Relations team
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Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities
•
Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
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Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
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Ensuring excellent customer service is provided to guests throughout their stay
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Selecting, training, and scheduling front desk Associates
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Maintaining new procedures for Guest Relations operations that improve processes and communication
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Ordering supplies and maintaining an appropriate level of inventory
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Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
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Performing additional duties as assigned that may be outside of the normal scope based on business needs
QUALIFICATIONS
•
College degree preferred
•
2 to 3 years leadership experience in a luxury hotel
•
Exceptional guest recovery skills
•
Enjoy interacting with people in a fast paced environment
•
Excellent organizational and time management skills
•
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
•
Must possess a positive attitude
•
Must be willing to participate in a learning environment
•
Must integrate company values throughout all interactions
•
Must be able to quickly adapt and effectively use new software products
•
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.