• Act as the main point of contact for customers, building and maintaining strong relationships and developing long-term, profitable partnerships.
• Drive sales of spare parts, wear parts, upgrades, retrofits, and services in alignment with established targets.
• Develop market strategies and identify opportunities for growth in collaboration with Service Line Management and in alignment with regional priorities.
• Lead and coordinate technical and complex proposals, overseeing quotations that require detailed technical and commercial input.
• Implement pricing strategies tailored to market dynamics to achieve sales, profitability, and business objectives.
• Deliver excellent customer service and develop sales strategies to increase market share, including value propositions and ROI analyses that differentiate FLS.
• Collaborate closely with internal teams to maximize sales potential and support proposal development and execution.
• Maintain accurate and regular updates in the CRM system, including customer contacts, activities, appointments, leads, and opportunities.
• Take overall responsibility for achieving the sales targets and budget objectives assigned to your customer portfolio.
• Monitor market conditions, competitive dynamics, customer trends, and long-term customer needs.
• Work closely with sales colleagues, technical specialists, and other departments on product, service, technical, commercial, and pricing matters throughout proposal development and order execution.
These responsibilities reflect a holistic approach to driving sales growth, strengthening customer relationships, and ensuring strong technical and commercial performance.