Service Desk Administrator - Audio Visual
LocationMelbourne, Victoria, Australia
Work modehybrid
Typefull-time
SeniorityMid
DepartmentManaged Services
Company size201–500 people
PostedOct 1, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Experience supporting enterprise AV, video conferencing, or Unified Communications environments
Strong knowledge of Microsoft Teams Rooms and modern meeting room technologies
Proven troubleshooting skills across audio, video, conferencing, and collaboration platforms
Understanding of AV signal flow, networking fundamentals, and common AV vendors
Experience supporting Teams, Zoom, Webex, and Microsoft 365 collaboration tools
A customer-first mindset with strong communication and stakeholder management skills
Ability to prioritise, solve problems, and work effectively in a fast-paced environment
A proactive approach to continuous improvement, documentation, and service excellence
Valid Vulnerable People / Working with Children Check (WWCC)
Police Check
Skills
Microsoft Teams Rooms
Microsoft 365
Teams
Zoom
Webex
Benefits
Hybrid working
Training and development
Employee discounts
It equipment choice
Team events
About the company
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We’re on a mission to redefine the customer experience, and we need a passionate Service Desk Administrator - Audio Visual to join our Managed Services team in Australia.
About the role
The Service Desk Administrator - Audio Visual is responsible for the remote support, monitoring, and optimisation of client Audio Visual environments, ensuring seamless collaboration experiences across meeting rooms, conferencing platforms, and end-user devices.
Requirements
What You’ll Do
•
Provide remote Level 2/3 support for AV and meeting room technologies.
•
Troubleshoot and resolve issues across Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms.
•
Monitor AV environments, proactively identify issues, and maintain system performance.
•
Support end users with meeting setup, live call troubleshooting, and collaboration tools.
•
Manage incidents, service requests, and escalations while meeting SLA targets.
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Coordinate with vendors and onsite technicians to resolve complex issues.
•
Maintain documentation, knowledge articles, and AV environment standards.
•
Contribute to service improvements and the optimisation of client collaboration experiences.
What You’ll Bring
•
Experience supporting enterprise AV, video conferencing, or Unified Communications environments.
•
Strong knowledge of Microsoft Teams Rooms and modern meeting room technologies.
•
Proven troubleshooting skills across audio, video, conferencing, and collaboration platforms.
•
Understanding of AV signal flow, networking fundamentals, and common AV vendors.
•
Experience supporting Teams, Zoom, Webex, and Microsoft 365 collaboration tools.
•
A customer-first mindset with strong communication and stakeholder management skills.
•
Ability to prioritise, solve problems, and work effectively in a fast-paced environment.
•
A proactive approach to continuous improvement, documentation, and service excellence.
Benefits
Why You’ll Love Working Here:
Our company is more than just a workplace, it’s a hub of inspiration and creativity where employees love to work! Here’s why:
•
Hybrid working (for majority of our roles) with team anchor days to support collaboration.
•
Extensive training and development opportunities that enable continual growth as part of your career planning.
•
Extensive discounts and benefits to maximise your money.
•
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
•
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.