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CX
CXG
Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience)
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Location
Tokyo, Tokyo, Japan
Type
part-time
Department
CXG
Company size
10,000+ people
First seen
1w ago
Last seen
2d ago
Freelance Trainer & Associate Consultant
(Luxury Retail / Customer Experience)
Location: Japan | Engagement Type: Freelance / Project-based
Role Positioning (Please Read Carefully)
This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors.
Key Responsibilities
1.
Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership.
2.
Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs.
3.
Content Adaptation: Customize CXG frameworks and localize for APAC.
4.
Light Consulting Support: Support workshops and provide structured feedback.
Requirements
Mandatory Requirements (Non-negotiable)
Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D).
Training Experience: Experience training frontline and managers with strong facilitation skills.
Business Understanding: Ability to connect training with business outcomes.
Nice to have
Preferred Profile
Store manager / L&D / consulting experience preferred.
Extensive experience in the automotive industry highly preferred.
Language: Japanese & English delivery
What We Do NOT Look For
Generic trainers without retail experience or purely theoretical profiles.
Hiring process
Application Requirements
CV + Training portfolio + 1 case (business challenge, solution, impact)
Benefits
To be discussed during the interview.
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