Outreach & Enrollment Coordinator (Bilingual - English/Spanish)
Read straight from Malama Health's careers page, verified 3d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationUnited States
Typefull-time
SeniorityEntry
Experience2+ yrs
Company size51–200 people
PostedAug 21, 2026 · 2mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Bilingual Spanish (spoken and written)
2+ year of experience in outreach, care coordination, call center, sales, enrollment, or member/patient engagement roles
Comfortable working from a call script while adapting tone and approach based on who you're speaking with
Strong phone presence — clear, warm, and persuasive without being pushy
Organized and detail-oriented; reliable in logging outreach activity and follow-ups
Comfortable with high call volume and repetitive outreach cadences
Mission-driven — passionate about maternal health and helping people access care and close equity gaps
Comfortable using outreach/CRM tools, Google Workspace, Slack, and similar platforms
Experience working with Protected Health Information (PHI) and HIPAA-aligned practices
Experience with EHR documentation and high-volume outreach queues
Skills
Google Workspace
Slack
Benefits
Health insurance
Performance bonus
About the company
Malama leverages the best of technology and people to deliver exceptional care — we build novel biometric tracking and patient engagement tools that allow skilled Care Managers to provide high-touch care navigation and coordination for pregnant and postpartum mothers, improving health outcomes for mom and baby.
Our model is built on culturally congruent, trauma-informed care — meeting members where they are: in their homes, clinics, and communities. We’ve raised $9.2M in funding to date and are on target to hit profitability this year. Our mission is to improve pregnancy-related outcomes, beginning with conditions that disproportionately affect historically underserved groups.
About the role
We’re hiring a full-time, bilingual Outreach Coordinator (Spanish) to support Malama’s member outreach and enrollment operations. This role is the front door for many members: responding to inbound inquiries, executing structured outbound follow-ups, screening for eligibility, and coordinating warm handoffs into care navigation. This is a non-physician, non-licensed role and does not include independent medical decision-making authority.
Requirements
Role & Responsibilities
Conduct Ongoing Outreach: Reach out to individuals who have signed up via the app or completed a Jotform, following up within SLA to engage them. Execute structured outbound follow-up cadences to re-engage members who haven’t responded.
Deliver Script-Based Outreach Calls: Use call scripts tailored to the specific context of each lead (e.g., source, stage, program eligibility) to ensure consistent, relevant messaging — while adapting tone and approach based on who you’re speaking with.
Screen for Eligibility: Verify coverage using insurance portals and collect basic eligibility information (e.g., pregnancy/postpartum status). Determine program eligibility and guide members through intake steps, including helping complete questionnaires when needed.
Assess Interest and Drive Enrollment: Gauge interest in Malama’s care navigation services and guide interested individuals through the enrollment steps. Support members who aren’t eligible with alternative resources (e.g., doula matching, basic resource referrals & navigation).
Respond to Member Inquiries: Field questions from prospective members about the program and address concerns that may be barriers to enrollment, communicating clearly and compassionately, including in sensitive situations.
Support Program Activation: Assist with the administrative steps needed to activate new members into Malama’s programs once they’ve enrolled, including scheduling and confirming next-step appointments (e.g., New Mother Visit).
Document Outreach Activity: Log all outreach attempts, call outcomes, and enrollment status accurately and in a timely manner in Malama’s EHR and internal tracking tools, following HIPAA-aligned practices to protect member privacy.
Collaborate with the Care Team: Partner with care managers and the broader team to ensure a smooth handoff of newly enrolled members, and follow up with referring providers and partners as needed to share enrollment status and next steps.
Requirements
•
Bilingual Spanish (spoken and written)
•
2+ year of experience in outreach, care coordination, call center, sales, enrollment, or member/patient engagement roles (healthcare experience preferred)
•
Comfortable working from a call script while adapting tone and approach based on who you’re speaking with
•
Strong phone presence — clear, warm, and persuasive without being pushy
•
Organized and detail-oriented; reliable in logging outreach activity and follow-ups
•
Comfortable with high call volume and repetitive outreach cadences
•
Mission-driven — passionate about maternal health and helping people access care and close equity gaps
•
Comfortable using outreach/CRM tools, Google Workspace, Slack, and similar platforms
Preferred
Nice to have
•
Experience working with Protected Health Information (PHI) and HIPAA-aligned practices
•
Experience with EHR documentation and high-volume outreach queues
Benefits
•
$20-24/hour + performance bonus
•
Health and other benefits