Global IT Specialist
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Before you apply
LocationTaipei, Taiwan, Taipei, Taiwan
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentMIS
Company size1,001–5,000 people
PostedJul 28, 2026 · 3mo ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Jul 28, 202675% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
3+ years of experience in a desktop support, helpdesk, or technical field support role
Deep familiarity with Windows 10/11 and macOS environments
Hands-on experience diagnosing and repairing laptops (Dell, Lenovo, Apple), printers, docking stations, and mobile devices
Solid understanding of TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, and structured Ethernet cabling
Experience with Google Workspace, Microsoft 365 Admin Center, Active Directory, and Endpoint Management/MDM tools (e.g., Intune, Jamf)
Exceptional communication, empathy, and problem-solving skills
Ability to stay calm and professional under pressure when dealing with frustrated users
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Modern Desktop Administrator, Jamf Certified Tech)
Experience supporting executive-level (VIP) personnel
Skills
Windows 10/11
macOS
TCP/IP
DNS
DHCP
Wi-Fi
Google Workspace
Microsoft 365 Admin Center
Active Directory
Intune
Jamf
Jira
ServiceNow
About Appier
Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of “Making AI Easy by Making Software Intelligent,” Appier helps businesses turn AI into ROI through its Ad Cloud, Personalization Cloud, and Data Cloud—each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making. Today, Appier operates 17 offices across APAC, the US, and EMEA, and is listed on the Tokyo Stock Exchange. Learn more at www.appier.com.
Key Responsibilities
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User Support & Troubleshooting: Provide high-quality, face-to-face and remote technical support for hardware, software, operating systems (Windows & macOS), and mobile devices.
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Onboarding & Offboarding: Set up, image, and deploy workstations for new hires. Securely reclaim and wipe assets from departing employees.
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Infrastructure & “Smart Hands” Support: Maintain local server rooms and network closets. Act as the local eyes and hands for remote Network and Systems administration teams to troubleshoot switches, routers, firewalls, and patch panels.
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Conference Room & AV Management: Maintain and troubleshoot workplace collaboration technology, including Zoom Rooms, projectors, and audio equipment.
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Inventory & Asset Management: Maintain an accurate, up-to-date inventory of all local IT assets (laptops, monitors, peripherals, and licenses) and manage the local e-waste disposal process.
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Ticket Management: Document, track, and resolve incoming requests within our IT Service Management (ITSM) tool ([e.g., Jira / ServiceNow]) ensuring adherence to established SLAs.
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Vendor Coordination: Coordinate with local ISPs, hardware vendors, and building management for internet outages, warranty repairs, or facility-related IT needs.
About you
Minimum qualifications
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Experience: 3+ years of experience in a desktop support, helpdesk, or technical field support role.
•
OS Expertise: Deep familiarity with Windows 10/11 and macOS environments.
•
Hardware Proficiency: Hands-on experience diagnosing and repairing laptops(Dell, Lenovo, Apple), printers, docking stations, and mobile devices.
•
Networking Basics: Solid understanding of TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, and structured Ethernet cabling.
•
Software & Tools: Experience with Google Workspace, Microsoft 365 Admin Center, Active Directory, and Endpoint Management/MDM tools ([e.g., Intune,
Jamf]).
•
Soft Skills: Exceptional communication, empathy, and problem-solving skills. The ability to stay calm and professional under pressure when dealing with frustrated users.
Preferred qualifications
•
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Modern Desktop Administrator, Jamf Certified Tech).
•
Experience supporting executive-level (VIP) personnel.