QU
QualysCustomer Service Representative
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Before you apply
LocationRaleigh
Work modehybrid
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentCustomer Service
Company size1,001–5,000 people
PostedOct 8, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
2+ years relevant experience in a customer service role or similar customer-facing job function
Willing to work day and night shifts to support global requests
International and domestic shipping procedures experience
Exceptional customer service skills and demonstrated track record of delivering industry-leading customer service
Exceptional organizational skills, attention to detail and time management skills
Outstanding problem-solving, troubleshooting and analytical skills
Excellent written and verbal communicator via telephone and email
Proficiency with Google Apps, Microsoft Word, Microsoft Excel, Safari, Internet Explorer, Firefox
General knowledge of computer networking concepts, products, and protocols
Adapt and excel in a dynamic and fast-paced environment
Team player with high integrity and a strong work ethic
PO/Sales order processing understanding/experience
General knowledge of CRM applications
NetSuite experience
Salesforce experience
Experience in a SaaS environment
Must be a U.S. Person (U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee)
Skills
NetSuite
Salesforce
Google Apps
Microsoft Word
Microsoft Excel
Safari
Internet Explorer
Firefox
About the company
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Qualys Cloud Platform and integrated suite of solutions helps businesses simplify security operations and lower the cost of compliance by delivering critical security intelligence on demand and automating the full spectrum of auditing, compliance and protection for IT systems and web applications. The Qualys service is used today by more than 6,700 customers in over 100 countries, including a majority of the Forbes Global 100, and performs more than 1 billion IP scans/audits per year.
About the role
The Customer Service Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience that addresses the needs of the customer in all stages of the customer service lifecycle within Qualys. The Customer Service Representative (CSR) works closely with Technical Support, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions. Customer relationship building and teamwork are key success criteria for this role.
Responsibilities
Responsibilities:
· The CSR is responsible for processing customer service, administrative and technical requests via phone and email to support Qualys customers and partners.
· Perform account administration including account creation, updates and ongoing maintenance that arise from customer usage of the Qualys product line.
· Processing and provisioning of sales requests (New Business, Renewals, and Upsell).
· The CSR is also responsible for coordinating logistic support of the Qualys’ Scanner Appliance, a computer appliance that plays a critical role in the delivery of our primary service.
· Logistic management of the Scanner Appliances, processing and tracking of global Appliance shipments for new prospects, customers and partners, as well as the processing of Appliance RMAs.
· Maintain and update Standard Operating Procedures (SOP) using the Customer Support Wiki
Requirements
Qualifications:
· Full-time position requires a minimum of 2+ years relevant experience in a customer service role or similar customer-facing job function
· Must be willing to work day and night shifts to support global requests
. Preferred to have PO/Sales order processing understanding/experience
· Must have International and domestic shipping procedures experience
· General knowledge of CRM applications is preferred. NetSuite and Salesforce experience a definite plus
· Must possess exceptional customer service skills and have a demonstrated track record of prior success with delivering industry-leading customer service
· Must have exceptional organizational skills, attention to detail and time management skills
· Must have outstanding problem-solving, troubleshooting and analytical skills. Experience in a SaaS environment a plus
· Must be an excellent written and verbal communicator via telephone and email communication
· Requires proficiency with applications such as Google Apps, Microsoft Word, Microsoft Excel, Safari, Internet Explorer, Firefox
· Must possess general knowledge of computer networking concepts, products, and protocols
· Must be able to adapt and excel in a dynamic and fast-paced environment
· Must be a team player with high integrity and a strong work ethic
· College education in a technical or accounting field, foreign trade is preferred
This is a hybrid position that requires 3 days in the Raleigh office
The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil
Legal
Qualys is an Equal Opportunity Employer, please see our EEO policy.