Business Support Analyst (CIC)
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Before you apply
SalaryNo pay range posted
LocationGaithersburg, MD
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentProminent Edge LLC, Current Federal Openings
Company size2+ people
PostedMar 27, 2025 · 1y ago
Verified live12h ago
At a glanceSummarised by Seekless from the posting.
Demonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications
Experienced working in a team-oriented, collaborative environment
Excellent customer service, verbal, and written communication skills
Proven ability to follow written and verbal instructions
Ability to deal with problems involving few concrete variables in standardized situations
Proven ability to resolve problems quickly using sound judgement
Proficient understanding of general accounting principles
Proficient in Microsoft technologies, including Word, Excel, PowerPoint, Outlook, and Teams as well as with Adobe and with Internet browsers
Proven ability to prioritize multiple tasks in a fast-paced environment
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Demonstrated strong documentation skills
Ability to absorb and retain information quickly with a demonstrated ability to conduct research on a wide range of computing issues
Proven analytical and problem-solving abilities
Associate’s degree with one year of responsible experience working with financial and administrative application experience, or equivalent
Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Microsoft Teams
Adobe
Internet browsers
Benefits
Paid time off
Holidays
401(k) matching
Health insurance
About the role
We are looking for a Business Support Analyst with financial application knowledge for Tier I Help Desk in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. This role serves as the customer-facing, single point to assist end users of all skill levels over the phone, in person, or by using other assistance technologies to address a wide variety of questions concerning financial and administrative applications as well as to follow up to ensure customer satisfaction.
Minimum Qualifications
•
Demonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications.
•
Experienced working in a team-oriented, collaborative environment.
•
Excellent customer service, verbal, and written communication skills. Proven ability to follow written and verbal instructions.
•
Ability to deal with problems involving few concrete variables in standardized situations. Proven ability to resolve problems quickly using sound judgement.
•
Proficient understanding of general accounting principles.
•
Proficient in Microsoft technologies, including Word, Excel, PowerPoint, Outlook, and Teams as well as with Adobe and with Internet browsers.
•
Proven ability to prioritize multiple tasks in a fast-paced environment.
•
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
•
Demonstrated strong documentation skills.
•
Ability to absorb and retain information quickly with a demonstrated ability to conduct research on a wide range of computing issues. Proven analytical and problem-solving abilities.
Minimum Education
•
Associate’s degree with one year of responsible experience working with financial and administrative application experience, or equivalent to two years of coursework from an accredited college or university and one year of responsible experience working with financial and administrative application experience or relevant experience as determined by the COR on a case-by-case basis.
W2 Benefits
•
3 weeks paid time off per year + 10 Holidays
•
Six percent 401(k) matching, vested immediately
•
We offer comprehensive health care plan(s) with nationwide coverage for you and your family
•
This organization participates in E-Verify
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