• The analyst will support functional areas day-to-day operations:
○ Failure Analysis / Quality Feedback Systems (QFS)
○ Factory Drop Ship Billing
• Support root cause investigations and process improvement initiatives by leveraging data and business insights.
• Collaborate with cross-functional teams to resolve operational issues and improve service delivery.
• Communicate analytical findings in a clear, concise, and actionable manner to stakeholders.
• Document business processes, procedures, requirements, and training materials to support standardization and knowledge management.
The successful candidate will demonstrate a service management mindset by:
• Curiosity and a continuous improvement mindset.
• Strong ownership and accountability for assigned work.
• Data-driven decision-making skills.
• Effective collaboration and communication.
• Ability to learn new processes and systems quickly.
• Strong documentation and organizational discipline.