Technical Support Specialist
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Before you apply
LocationLisbon, Portugal; Krakow, Poland; Uxbridge, UK (ZUK131)
Work modehybrid
Typefull-time
SeniorityMid
DepartmentVideo Security & Access Control
Company size10,000+ people
PostedOct 26, 2026 · 1w ago
Verified live5d ago
At a glanceSummarised by Seekless from the posting.
Strong problem-solving and analytical skills with a proven ability to diagnose and replicate technical issues (including reviewing basic logs and network data)
Fluency in English (written and oral) with excellent communication skills to explain complex technical problems clearly to all customers
Working knowledge of TCP/IP networking concepts, operating systems, software, and hardware installation/troubleshooting
Self-starter who can work independently and is dedicated to continuous technical learning
Ability to manage pressure and customer expectations while troubleshooting critical issues
Experience in Video Security, Access Control, Video Conferencing, Cloud Software, or enterprise hardware support
Relevant Degree/Diploma (e.g., Computer Science) or Technical Certifications (CCNA, CompTIA A+, etc.)
Experience with CRM systems
Skills
TCP/IP
CRM
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Motorola Solutions Video Security & Access Control division is hiring a Hybrid Technical Support Engineer for its industry-leading, disruptive Cloud Video & Access Control platforms.
Reporting to a Technical Support Manager, the Technical Support Engineer ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.
Job Description
Key responsibilities:
•
Troubleshoot and resolve complex hardware and software issues over the phone, live-chat, and email, using remote sessions and diagnostic tools.
•
Maintain deep product knowledge across a quickly evolving product line.
•
Document all customer and technical information concisely in a case management system.
•
Prioritize tasks effectively to manage incoming contacts and existing cases.
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Occasionally provide after-hours/weekend support on call.
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Accommodate Tuesday-Saturday or Wednesday-Sunday working schedule if needed
Basic Requirements
Essential skills & requirements:
•
Strong problem-solving and analytical skills with a proven ability to diagnose and replicate technical issues (including reviewing basic logs and network data).
•
Fluency in English (written and oral) with excellent communication skills to explain complex technical problems clearly to all customers.
•
Working knowledge of TCP/IP networking concepts, operating systems, software, and hardware installation/troubleshooting.
•
Self-starter who can work independently and is dedicated to continuous technical learning.
•
Ability to manage pressure and customer expectations while troubleshooting critical issues.
Nice to haves:
•
Experience in Video Security, Access Control, Video Conferencing, Cloud Software, or enterprise hardware support.
•
Relevant Degree/Diploma (e.g., Computer Science) or Technical Certifications (CCNA, CompTIA A+, etc.).
•
Experience with CRM systems.
Preferable:
•
Some relevant technical experience in any of the following business areas - Video Security, Analytics, Access Control, Telecommunication, Video Conferencing, Cloud software or Enterprise hardware support