Patient Service Representative - Frisco Building (Weekdays, Full Time)
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Before you apply
LocationMercy Clinics of Springfield and Communities
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedOct 26, 2026 · 1w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent
Strong verbal and written communication skills
Proficiency in basic computer skills, including data entry and word processing
Excellent customer service skills
Accuracy and attention to detail
Ability to maintain confidentiality and follow privacy policy/procedure
Adaptable and able to work effectively under pressure
One year of applicable medical office experience
Attend and complete Clinic Core Front Desk Training post-hire
Ability to push, pull, and/or lift 50 lbs. occasionally
Skills
basic computer skills
data entry
word processing
Benefits
Health insurance
Dental coverage
Vision coverage
Paid time off
Tuition support
Retirement plan
Find your calling at Mercy!
About the role
The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.
Position Details:
Minimum Qualifications:
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities:
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
Physical Requirements:
• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Preferred Qualifications:
Experience: One year of applicable medical office experience.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.