Staff Machine Learning Engineer
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Before you apply
Salary$218k – $257k
LocationUS - Remote Zone 1 (Job Requisitions Only), Remote - USA
Work modehybrid
Typefull-time
SeniorityLead
Experience8+ yrs
DepartmentMachine Learning
EquityIncluded
Company size10,000+ people
PostedOct 9, 2026 · 4w ago
Verified live10h ago
At a glanceSummarised by Seekless from the posting.
8+ years of experience in machine learning and software engineering, with proven success building, scaling, and maintaining production ML systems, data platforms, or analytical services
Hands-on expertise with one or more of LLMs, deep learning, graph neural networks, gradient-boosted trees, or regression, combined with strong knowledge of NLP, information retrieval, data mining, or advanced statistics
Strong Python skills with demonstrated ability to write maintainable, highly tested production code for ML services
Experience mentoring engineers and raising technical standards across a team or organization, including leading design reviews and influencing technical and non-technical stakeholders
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
Skills
Python
LLMs
deep learning
graph neural networks
gradient-boosted trees
regression
NLP
information retrieval
data mining
advanced statistics
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
About the company
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn’t a place for complacency, it’s a place to be pushed past your perceived limits. If you’re ready to build the future of finance alongside people who refuse to settle for “good enough,” you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” Learn more about working at Coinbase.
Staff Machine Learning Engineer, CX Intelligence
CEE Intelligence (CEEI) is the ML and intelligence layer for Coinbase’s customer engagement ecosystem, building customer intelligence, evaluation systems, routing and classification models, safety guardrails, and decisioning capabilities that power Help Center, chat, voice, agent tooling, and other customer support runtimes. As a Staff Machine Learning Engineer, you’ll lead the design and delivery of production ML systems across the org, shaping technical strategy, building scalable intelligence capabilities, and partnering with product and engineering stakeholders to improve resolution quality, automation coverage, safety, and customer experience.
What you’ll do:
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Own the design and delivery of production ML systems, applying LLMs, deep learning, graph neural networks, and classical ML techniques to solve complex customer experience problems.
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Partner with leadership and cross-functional stakeholders to define strategic roadmaps and translate vision into quarterly execution plans with measurable outcomes.
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Lead high-impact ML projects end-to-end, from architecture through production, managing priorities, risks, and dependencies.
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Build scalable, secure, and reliable ML systems, evaluation pipelines, and data workflows using high-quality, well-tested Python code.
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Mentor engineers and establish team-wide standards for design, testing, observability, and operational excellence.
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Drive design reviews covering security, responsible AI, model quality, and architectural integrity, improving reliability, scalability, and latency across the stack.
Required Skills and Experience:
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8+ years of experience in machine learning and software engineering, with proven success building, scaling, and maintaining production ML systems, data platforms, or analytical services.
•
Hands-on expertise with one or more of LLMs, deep learning, graph neural networks, gradient-boosted trees, or regression, combined with strong knowledge of NLP, information retrieval, data mining, or advanced statistics.
•
Strong Python skills with demonstrated ability to write maintainable, highly tested production code for ML services.
•
Experience mentoring engineers and raising technical standards across a team or organization, including leading design reviews and influencing technical and non-technical stakeholders.
•
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Job #: P77568
Benefits
**Pay Transparency Notice:**Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Annual base salary range (excluding equity and bonus):
$218,025—$256,500 USD
Legal
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Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
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Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
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US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
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Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view thetutorial.
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Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.