Job Duties
• Lead initiatives to achieve on-time performance goals set for the base/region.
• Execute daily, weekly, and monthly operational plans and respond to irregular operations as needed.
• Work flexible hours and be available during evenings, weekends, and holidays to handle irregular operations and flight interruptions.
• Coach and develop flight attendants to reach and exceed expected performance levels.
• Conduct fact-finding and investigation meetings. Accountable to timely and accurate grievance processes.
• Hire and terminate Flight Attendants.
• Promotion of safety and compliance with all regulatory and Company requirements.
• Knowledgeable of key base and department metrics and performance indicators and the department’s performance relative to them.
• Conduct delay investigations and collaborate with other departments to improve on-time performance.
• Perform Flight Attendants ramp checks and observation flights as required.
• Communicate customer experience metrics to the Flight Attendants while supporting initiatives to improve them.
• Interpret contract language as it pertains to day-to-day operations.
• Maintain accurate employment files of Flight Attendants.
• Effective communication skills, both verbal and written.
• Serve as company/department representatives and liaisons at the local level with internal and external customers.
• Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities as appropriate.
• Supports multiple crew bases across the network, providing operational support, oversight, coaching, investigations, and training as needed.
• Travels regularly to crew bases and HQ to provide operational support, assist with staffing shortages and operational disruptions, and support business needs across the network.
• Supports special projects and assignments at HQ as needed, including cross-functional initiatives, operational priorities, training, process improvements, and other projects as assigned.
• Ability and willingness to travel extensively and work from multiple locations based on business needs.
• Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
• Other duties as assigned.
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.