Find jobs
Pricing
Free Resume Checker
Sign in
Sign up
FIND JOBSPRICINGFREE RESUME CHECKERSIGN INSIGN UP
TaskUs

Team Lead

LocationIND - Navi Mumbai - MUM
Typefull-time
SeniorityLead
Experience1+ yrs
Company size10,000+ people
First seenOct 7, 2026 · 4d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have4
At least 1 year of relevant Team Leader experience in international BPO
Experience in managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company
Organized and able to handle responsibility
Ability to train and develop team through coaching and team huddles
Nice to have3
Managed customer facing matrices (CSAT/QA)
Willing to work different/rotational shifts
Previous experience working on the phone, email and live chat customer support roles
About the company
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that’s something you want to be apart of, apply today!
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that’s something you want to be apart of, apply today!
The revolutionists of tomorrow’s delivery service. Thanks to our smart little robots, we are already well on our way to a changed future and a whole new way of delivering food and packages. Ready to make history of today’s impact? Scroll down and read more about this unique opportunity!
About the role
Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients while dealing with robots and humans. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments.
Our team is looking for a “Team Leader” who will manage “Remote Assistance Specialists also known as Teammates”
As a Team Leader, you will have the opportunity to leverage your skills and play an essential part in our success story! You will monitor the friendly sidewalk robots designed to deliver parcels, groceries, and food. Even if our robots are 99% autonomous, there’s always the need to outsource the difficult decisions to our human operators who are able to solve various social and traffic situations.
Responsibilities
● As a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on
their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs).
● As a Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules.
● You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow.
● Through that, your team will be able to deliver a superior customer experience which is the main thrust of your department.
Requirements
● We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience in international BPO.
● Someone who has experience in managing at least 10+ teammates while
working in a customer support role within an outsourcing or similar company.
● If you have managed customer facing matrices (CSAT/ QA) and willing to work different/ rotational shifts - then we definitely want to talk to you
● If you have previous experience working on the phone, email and live chat customer support roles, if you like wild growth and working with happy, enthusiastic over-achievers we are looking for you.
Legal
TaskUs is an Equal Opportunity Employer
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
More roles at TaskUs
Learning Experience Manager - ERT/T1Operations DirectorTeam LeaderQuality AnalystTalent Acquisition Specialist-1
Seekless
Seek less: one search across companies' own career pages, instead of a dozen job boards.
Product
Find jobsCompaniesPricingFree Resume CheckerBlog
Legal
AboutPrivacyTermsCookies
© 2026 SEEKLESS. ALL RIGHTS RESERVED.BUILT WITH CARE