Front Desk Supervisor | Newark Four Points by Marriott
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Before you apply
SalaryNo pay range posted
LocationNewark, NJ, United States
Work modeon-site
Typefull-time
SeniorityLead
Experience1+ yrs
Company size1,001–5,000 people
First seenOct 18, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Minimum one year experience in a similar position
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
High school graduate or equivalent
Knowledge of local activities and attractions appropriate for clientele
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures
Handle guest complaints ensuring guest satisfaction
Assist staff with their job functions to ensure optimum service to guests
Monitor and maintain cleanliness, sanitation, and organization of assigned areas
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures
Prior supervisory experience a plus
Some college preferred
Bilingual English/Spanish a plus
Be available to work a flexible schedule, including weekends, holidays, and varied shifts
Responsibilities
•
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
•
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
•
Handle guest complaints ensuring guest satisfaction.
•
Assist staff with their job functions to ensure optimum service to guests.
•
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
•
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
•
Other duties as assigned.
Responsibilities
Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
•
Minimum one year experience in a similar position. Prior supervisory experience a plus.
•
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
•
High school graduate or equivalent, some college preferred.
•
Bilingual English/Spanish a plus.
•
Knowledge of local activities and attractions appropriate for clientele.
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry’s leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world’s most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you’re joining one of our hotels or our corporate team, you’ll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.