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Merit Medical Systems, Inc.

OEM Customer Service Sales Support

LocationRemote - USA
Work moderemote · United States
Typefull-time
SeniorityMid
Experience6+ yrs
Company size5,001–10,000 people
PostedAug 26, 2026 · 1mo ago
Verified live10h ago
At a glanceSummarised by Seekless from the posting.
Must have7
Education equivalent to a high school diploma
Six years of related work experience in marketing and/or customer service
Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs
Excellent interpersonal and communication skills
Excellent organizational skills
Very detail oriented and accurate
Ability to manage multiple projects and requests efficiently and effectively to meet deadlines
Nice to have1
Experience in the medical device field
Skills
spreadsheets
word processing
database
other applicable software programs
Benefits
Medical dental insurance
Health savings account
401(k)
Vacation
Sick leave
Paid holidays
Onsite medical clinic
Onsite cafeterias
Employee garden
Why Merit?
At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.
DAY (United States of America)
SUMMARY OF DUTIES
About the role
This position is responsible to provide OEM customer service sales support to management, OEM customers and Sales Representatives.
ESSENTIAL FUNCTIONS PERFORMED
1.
Provides technical support to Sales Representatives and customers and reports any issues to
2.
management.
3.
Communicates customer needs and specifications to Sales Representatives, Engineering Operations and management.
4.
Delivers product samples to Sales Representatives, customers, and trade shows upon request.
5.
Prepares demonstration bags for Sales Representatives.
6.
Responsible for understanding and resolving customer service issues.
7.
Generates reports regarding products, sales revenue, complaints, etc.
8.
Coordinates sales related activities and customer requests with supporting departments.
9.
Generates shipping documents required for domestic and foreign shipments.
10.
Manages complex order details and quotations with customers and Sales Representatives through email, phone, fax, or other communication outlets.
11.
Performs other duties and tasks as required.
Requirements
ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS
• Lifting – Not to exceed 50 lbs. – local practice may apply.
• Writing
• Sitting
• Standing
• Bending
• Visual acuity
• Color perception
• Depth perception
• Reading
• Field of vision/peripheral
SUMMARY OF MINIMUM QUALIFICATIONS
• Education equivalent to a high school diploma.
• Six years of related work experience in marketing and/or customer service
• Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.
• Excellent interpersonal and communication skills and the ability to resolve customer problems efficiently and effectively.
• Excellent organizational skills and the ability to work under strict time constraints to meet the demands of customers and management.
• Very detail oriented and accurate.
• Ability to manage multiple projects and requests efficiently and effectively to meet deadlines.
Nice to have
PREFERRED QUALIFICATIONS
• Experience in the medical device field.
COMPETENCIES
• Customer service
• Negotiation skills
• Communication skills
• Analytical/problem solving skills
• Computer
COMMENTS
Infectious Control Risk Category III:
The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs. Risk category III states employment and procedures that do not require exposure.
As an eligible Merit employee, you can expect the following:
* Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights
* Medical/Dental & Other Insurances (eligible the first of month after 30 days)
* Low Cost Onsite Medical Clinic
* Two (2) Onsite Cafeterias
* Employee Garden | Gardening Classes
* 3 Weeks’ Vacation | 1 Week Sick-Time | Paid Holidays
* 401K | Health Savings Account
To see more on our culture, go to www.merit.com/careers.
Military Veterans are encouraged to Apply.
Merit is a proud Utah Patriot Partner committed to hiring our Veterans.
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