Software Customer Service Manager
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Before you apply
LocationNorth Carolina Remote Work; South Carolina Remote Work; Tennessee Remote Work; Georgia Offsite (ZGE99); Florida Remote Work; Louisiana Remote Work; Alabama Remote Work; Arkansas Remote Work
Work moderemote · United States
Typefull-time
SeniorityLead
DepartmentCustomer Success
Company size10,000+ people
PostedOct 20, 2026 · 2w ago
Verified live5d ago
At a glanceSummarised by Seekless from the posting.
Day-to-day management of PremierOne, Flex and Emergency Call Handling software
Ensures we are meeting our contractual obligations
Provides exceptional expertise in our software and mobile video solutions
Drives appropriate resources to solve complex issues across customer base
Requires approximately 25-50% travel within the Southeast region
Strong preference for candidates based in the Southeast
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
The Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including growing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and through our internal and external relationships, we are committed to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter.
Job Description
Responsibilities
This role is responsible for day-to-day management of the PremierOne, Flex and Emergency Call Handling software. The Software Customer Service Manager ensures we are meeting our contractual obligations, provides exceptional expertise in our software and mobile video solutions, and drives the appropriate resources to solve complex issues across our customer base. This organization is dedicated to the long-term success of our customers. Through enhanced customer relationships, onsite technical expertise, and ongoing professional services, this organization will drive operational acceptance and satisfaction of the broader product ecosystem across all customers.
Travel:
This is a fully remote position that requires approximately 25-50% travel within the Southeast region. Strong preference for candidates based in the Southeast.