● Enforce all DCC regulations, including customer age verification, purchase limits, and
advertising restrictions.
● Maintain 24/7 video surveillance, secure access points, and alarm systems.
● Conduct daily inventory audits, loss prevention reviews, and discrepancy reporting in
● Ensure ID verification and customer access protocols are strictly followed.
● Maintain transaction records, destruction logs, employee certifications, and incident
● Supervise, coach, and schedule budtenders, receptionists, and floor staff across shifts.
● Train new hires in Ohio cannabis law, customer service, and POS operation.
● Lead team huddles to discuss promotions, safety, and DCC updates.
● Hold employees accountable for compliance, accuracy, and professionalism.
● Support the sales floor, manage customer flow, and assist during high-volume periods.
● Resolve escalated guest concerns and ensure compliant resolutions.
● Oversee product displays, signage, and promotional adjustments within regulatory limits.
● Monitor inventory movement, coordinate restocks and verify expiration and packaging
Reporting & Communication
● Prepare and submit daily sales, incident, and discrepancy reports to management.
● Liaise with inspectors, vendors, and state agencies during audits and visits.
● Stay informed on evolving DCC rules and communicate changes to the team.