Customer Support Specialist
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Before you apply
LocationSão Paulo
Work modehybrid
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentServices
Company size201–500 people
First seenMay 22, 2026 · 5mo ago
Verified live17h ago
May no longer be actively hiring
First seen on the company's careers page 169 days ago42% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Fluency in English and Spanish/Portuguese, verbal and written
At least 2 years of experience in Customer Support
Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
Eager to work hard and go the extra mile to make our customers happy
Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ
Resourcefulness, with attention to detail and due diligence
Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer
Benefits
Health insurance
About ARQ
ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it.
What you’ll be doing
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Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
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Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.
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You will get things done: beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win.
What you’ll need
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Fluency in English and Spanish/Portuguese, verbal and written
•
At least 2 years of experience in Customer Support
•
Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
•
Eager to work hard and go the extra mile to make our customers happy
•
Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ
•
Resourcefulness, with attention to detail and due diligence
•
Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer
Benefits
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Competitive salary
•
Discretionary performance cash bonus
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Health Insurance
•
Hybrid work model
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Latest technology to work with
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Strong team that will help you improve your skills