We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees.
As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently.
Responsibilities and Duties
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Take calls from Retailers and Customers experiencing technical issues·
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Troubleshoot the issue over the phone·
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Log all calls and solutions·
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Report reoccurring issues to your supervisor·
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Installs, modifies, and makes minor repairs to computer hardware and software systems.·
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Resolves tickets·
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Installs software and necessary applications for workflow.
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Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
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Prepares reference material for users by drafting operation instructions
Qualifications and Skills
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Excellent problem-solving and troubleshooting skills.
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Experience working with computers·
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Strong communication skills·
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The ability to communicate technical information in an accessible manner to non-technical employees.
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A process improvement mindset.
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Software maintenance and testing capability.
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Basic knowledge of networking principles and operating systems.
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Customer-service focus.
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Collaborative mindset.
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Hands-on problem-solving ability.
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High School Diploma
Requirements
Benefits
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85% of English Proficiency
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Software and Hardware knowledge
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Prior experience in tech support, desktop support, or a similar role.
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Customer Service and Tech Support Experience (Must)
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Excellent communication skills (written and spoken)
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Patient, helpful, empathetic, good listener & professional
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Attention to detail and good problem-solving skills.
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Experience with remote desktop applications and help desk software. (Desired)
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Goals and people oriented
WE OFFER:
Competitive salary
Bonuses
A great and positive workplace
Parking Subsidy
Life and Medical Insurance
Benefits and Discounts
Growth opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)