Junior Account Executive
LocationDubai, Dubai, United Arab Emirates
Typefull-time
SeniorityEntry
Experience1–3 yrs
DepartmentShipa Freight
Company size51–200 people
PostedMay 22, 2026 · 4mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Business, Logistics, Marketing, or a related field
1–3 years of experience in account management, logistics coordination, or client-facing sales roles
Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace
Strong communication skills in English
Basic understanding of logistics operations: fulfillment, last-mile delivery, and cross-border shipping
Ability to analyze account data and produce clear performance summaries
Proficiency in CRM usage and data entry discipline
Client-first mindset with strong service orientation
Organised, detail-oriented, and able to manage multiple accounts simultaneously
Proactive communicator who escalates issues with solutions
Collaborative team player who works effectively across departments
Learning agility – eager to develop product knowledge and industry expertise quickly
Resilience and composure when managing demanding clients or tight deadlines
Exposure to eCommerce, cross-border shipping, or freight forwarding
Familiarity with eCommerce platforms (Shopify, Noon, Amazon UAE, etc.)
Skills
Salesforce
HubSpot
MS Office
Google Workspace
Shopify
Amazon UAE
CRM
Job Brief:
We are looking for a driven and client-focused Junior Account Executive to support the growth and servicing of key eCommerce and cross-border logistics accounts. The successful candidate will assist in managing client relationships, supporting revenue targets, and ensuring seamless service delivery across our fulfillment and logistics network.
Your Responsibilities:
Account Support – eCommerce & Cross-Border
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Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers.
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Support in executing strategic account plans and onboarding new clients.
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Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly.
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Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively.
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Maintain accurate client records, contact databases, and account activity logs in the CRM.
Revenue Support
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Assist in identifying upsell and cross-sell opportunities within existing accounts.
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Support the preparation of proposals, pricing sheets, and service bundles for cross-border and domestic eCommerce solutions.
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Track and report on account revenue performance against targets on a regular basis.
Customer Relationship Management
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Act as a first point of contact for day-to-day client queries and service-level concerns.
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Develop a strong understanding of each client’s logistics requirements and business model.
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Escalate complex issues with a clear summary and recommended resolution.
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Contribute to process improvements that enhance client satisfaction and delivery efficiency.
Reporting & Pipeline
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Maintain and update CRM data, sales pipelines, and activity reports consistently.
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Prepare weekly account status updates and performance dashboards for senior review.
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Track client onboarding milestones and ensure all documentation is in order.
Stakeholder Coordination
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Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts.
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Support representation at industry events, trade shows, and client meetings as required.
Requirements
Your Qualifications:
•
Bachelor’s degree in Business, Logistics, Marketing, or a related field.
•
1–3 years of experience in account management, logistics coordination, or client-facing sales roles.
•
Exposure to eCommerce, cross-border shipping, or freight forwarding is a strong advantage.
•
Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace.
•
Strong communication skills in English.
Your Competencies:
Technical
•
Basic understanding of logistics operations: fulfillment, last-mile delivery, and cross-border shipping.
•
Familiarity with eCommerce platforms (Shopify, Noon, Amazon UAE, etc.) is advantageous.
•
Ability to analyze account data and produce clear performance summaries.
•
Proficiency in CRM usage and data entry discipline.
Behavioral
•
Client-first mindset with strong service orientation.
•
Organised, detail-oriented, and able to manage multiple accounts simultaneously.
•
Proactive communicator who escalates issues with solutions, not just problems.
•
Collaborative team player who works effectively across departments.
•
Learning agility – eager to develop product knowledge and industry expertise quickly.
•
Resilience and composure when managing demanding clients or tight deadlines.