Join our team today and build your next career chapter with Grecotel.
Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Front Office Manager to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece’s most stunning destinations.
Responsibilities
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Manage the daily operations of the Front Office department, ensuring exceptional guest service is delivered
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Train, coach, and develop Front Office staff to provide exceptional customer service and increase productivity
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Monitor and manage room inventory, availability, and rates to maximize revenue
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Ensure all front desk procedures are followed, including guest check-in and check-out, billing, and room assignments
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Handle guest complaints and resolve any issues to ensure guest satisfaction
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Manage the budget and expenses of the Front Office department
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Maintain a positive working relationship with other hotel departments to ensure teamwork and efficient operations
Requirements
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Bachelor’s degree in Hospitality Management or related field
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Minimum of 3 years of experience as an Assistant Front Office Manager or Front Office Manager role in a luxury hotel environment
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Knowledge of hotel systems such as PMS, POS, and CRM
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Excellent leadership, communication, and customer service skills
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Strong organizational and problem-solving abilities
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Ability to multitask in a high-pressure environment
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Fluency in English, knowledge of additional languages will be considered as an asset
Benefits
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Competitive salary package and additional benefits
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Career development within Greece’s leading hospitality group
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Opportunities for internal mobility and long-term career growth
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Accommodation (if necessary) and full board
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Transportation support and/or travel expenses
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Access to training and educational programs
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A dynamic and supportive working environment
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Employee discounts across Grecotel hotels and selected partner businesses
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A people-focused culture built on teamwork, respect and excellence