[{Please note: below shown is text for “Professional” and separately for “Technical Support”:}
{Professional:}
{Has conceptual knowledge of theories, practises and procedures within a discipline typically acquired through a college or university degree or the equivalent work experience; Has limited work experience involving basic concepts and procedures}
{Develops competence by performing structured work assignments and uses existing procedures to solve routine or standard problems; Analyzes information and standard practices to make judgments}
{Receives instruction, guidance and direction from more senior level roles, works under general supervision}
{Requires conceptual knowledge of theories, practices and procedures within a job discipline}
{Applies general knowledge of business developed through education or past experience}
{Accountable for own contributions}
{Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines}
{Exchanges straightforward information, asks questions and checks for understanding}
{Has limited discretion to vary from established procedures}
{Technical Support}
{Requires specialized expertise in technical processes or procedures}
{Completes assignments and facilitates the work activities of others; may coordinate work beyond own area}
{May act as a lead, coordinating and facilitating the work of others; May act as a team lead, providing subject matter guidance to more junior team members – but is not a supervisor; Spends a majority of working time performing the same work processes and activities as employees on team}
{Works autonomously within established procedures and practices}
{Proposing improvements to processes and methods as needed}
{Requires specialized technical expertise within an analytical/scientific method or operational process to perform a broad range of complex work assignments}
{Understands how own and related teams efforts impact broader organizational objectives}
{Gathers and analyses data to identify and solve complex problems that arise with little or no precedent}
{Impacts the effectiveness of own team and closely related teams}
{Exchanges advanced technical information and ideas effectively; uses tact and diplomacy when dealing with own and other teams}
{Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience}
{Performs a variety of the most complex tasks and/or may lead one or more teams}
{Analyzes the most complex technical problems and delivers solutions where precedent may not exist}]