Bilingual (French/English) Crisis Helpline Responder (Central Africa)
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Before you apply
LocationCongo
Work moderemote · Congo - Brazzaville
Typepart-time
SeniorityEntry
Experience1–3 yrs
DepartmentProviders
Company size1,001–5,000 people
PostedOct 9, 2026 · 3w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Master's degree in Counselling, Counselling Psychology, or Clinical Psychology
1–3 years of helpline experience (paid or volunteer)
Proven ability to manage high-risk situations
Emotional resilience and calm decision-making under pressure
Fluency in French and English language
Additional languages are a plus
Mental health or emergency services background
Crisis Intervention or Suicide Prevention training
Be the Voice That Makes a Difference.
As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources.
This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply.
Why This Role Matters
You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift.
Responsibilities
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Respond to crisis hotline calls with empathy and professionalism
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Provide evidence-based crisis counseling and de-escalation support
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Conduct risk assessments and arrange emergency services or referrals when required
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Maintain accurate and confidential call documentation
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Develop tailored crisis management and safety plans
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Ensure smooth handovers between shifts
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Dedicate each shift exclusively to Intellect crisis support services
Requirements
•
Master’s degree in Counselling, Counselling Psychology, or Clinical Psychology
•
1–3 years of helpline experience (paid or volunteer)
•
Proven ability to manage high-risk situations
•
Emotional resilience and calm decision-making under pressure
•
Fluency in French and English language; additional languages are a plus
Preferred
•
Mental health or emergency services background
•
Crisis Intervention or Suicide Prevention training
If you’re driven to support people during their most difficult moments, apply today and help us save lives.