CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments.
About the role
We are looking for a hands-on Production Infrastructure & Operations Engineer whose primary responsibility is supporting and operating our production infrastructure. This role requires strong systems knowledge and practical troubleshooting skills across Linux, containers, virtualization, networking, firewalls, storage, and automation.
The secondary responsibility is corporate IT for our Denver office, including employee technology, identity and access, office systems, and related compliance activities. This is a fully on-site role based in Denver and includes participation in the production on-call rotation.
Responsibilities:
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Participate in the production on-call rotation and troubleshoot infrastructure and service incidents.
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Operate, maintain, and troubleshoot Linux and Windows systems supporting production services.
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Support containerized workloads and the infrastructure on which they run.
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Administer and troubleshoot VMware virtualization, network equipment, firewalls, VPNs, routing, VLANs, DNS, and connectivity.
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Support production storage systems and troubleshoot performance, capacity, and availability issues.
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Investigate incidents across multiple infrastructure layers, identify root causes, and drive issues through resolution.
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Perform infrastructure maintenance, patching, upgrades, and reliability improvements with minimal production impact.
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Automate repetitive operational work using scripting, APIs, configuration tools, workflow automation, and AI-assisted tooling.
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Use monitoring and logging tools to identify problems, improve visibility, and reduce recurring incidents.
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Work closely with Production, Engineering, Support, and Professional Services on operational and customer-impacting issues.
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Own day-to-day corporate IT for the Denver office, including employee devices, office networking, conference-room equipment, and software.
Please note that CloudShare considers various factors in determining pay, including, but not limited to geographic location, qualifications, licensures, certifications, experience, and other skills relevant to the needs of the business.
● Comprehensive and market-competitive benefits.
● Complimentary onsite parking in downtown Denver
● Collaborative team atmosphere that values the contributions of all employees
Legal
CloudShare is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law.