Community platform ownership: Administer online customer community spaces, roles, permissions, onboarding, approvals, notifications, moderation and analytics.
Community operations: Run operating cadences across multiple product communities and support new community launches.
·Content planning and publishing: Maintain content calendars and coordinate the sourcing, review, scheduling and publishing of value-led posts, polls, events, release information and webinar content.
Stakeholder governance: Own recurring coordination with product and marketing stakeholders, including agendas, action tracking, approval routes and community roadmaps.
Customer outreach: Execute structured customer introduction, invitation, re-engagement and information campaigns using validated contacts and account-owner alignment.
VOC and NPS enablement: Coordinate pre-survey awareness, recipient alignment and follow-up inputs supporting customer-feedback programmes.
Campaign operations: Manage shared mailboxes, communication templates, audience logic, response ownership and applicable opt-out or marketability controls.
Community growth and advocacy: Increase qualified membership and participation and identify appropriate customer stories, testimonials and advocacy opportunities.
Cross-functional coordination: Partner with account teams, Solution Consultants, Product Management, Product Marketing, IT and platform partners to remove dependencies.
Measurement and continuity: Track membership, reach, publishing cadence, engagement and outreach response; maintain SOPs, access records and repositories.