Application Support
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Before you apply
LocationManila, Metro Manila, Philippines
Work modeon-site
Typecontract
SeniorityEntry
Experience1–3 yrs
Company size501–1,000 people
PostedJan 14, 2026 · 9mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor’s degree in Computer Science, Information Technology, or a related field
1–3 years of experience in Application Support, Service Desk, or Enterprise IT Support
Understanding of web-based applications and workflow-driven systems
Familiarity with RESTful APIs, SaaS platforms, and document management systems (e.g., SharePoint)
Basic understanding of Python logs and execution output
Exposure to AI chatbot or AI-based platforms
Familiarity with SLA/OLA-driven support environments
Ability to explain technical issues to non-technical users
Strong verbal and written communication skills
Experience supporting workflow-based or RAG systems is a plus
Can work Fully Onsite (San Miguel, Manila)
Skills
RESTful APIs
SaaS
SharePoint
Python
AI chatbot
workflow-based systems
RAG systems
Job Description:
•
Acknowledge and respond to incidents within SLA timelines
•
Receive, log, and classify incidents based on Impact, Severity, and Priority (P1–P5)
•
Perform initial diagnosis of application issues including DIFY agent availability, workflow execution, AI chatbot responses, execution logs, and SharePoint document ingestion
•
Escalate incidents to L2 within defined OLA timelines with complete details
•
Provide regular status updates based on incident priority
•
Follow approved support procedures, runbooks, and escalation processes
•
Maintain and update knowledge base articles and troubleshooting guides
Requirements
Qualifications
•
Bachelor’s degree in Computer Science, Information Technology, or a related field
•
1–3 years of experience in Application Support, Service Desk, or Enterprise IT Support
•
Understanding of web-based applications and workflow-driven systems
•
Familiarity with RESTful APIs, SaaS platforms, and document management systems (e.g., SharePoint)
•
Basic understanding of Python logs and execution output
•
Exposure to AI chatbot or AI-based platforms
•
Experience supporting workflow-based or RAG systems is a plus
•
Familiarity with SLA/OLA-driven support environments
•
Ability to explain technical issues to non-technical users
•
Strong verbal and written communication skills
•
Can work Fully Onsite (San Miguel, Manila)
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