This is not a conventional scope management role. You’ll serve as the decision-maker and process architect for every request that falls outside standard product boundaries, fielding escalations from Sales, Operations, and Account Management, evaluating feasibility and business fit, and driving fast, defensible resolutions. You’ll sit at the intersection of product, operations, and customer service, holding the line on scope while remaining a trusted partner to the business and building the systems that make both possible at scale.
You’ll own EHR Credentialing operations across a team of four, mapping workflows end-to-end, eliminating manual and error-prone steps through automation, and tracking the metrics that matter: cycle time, error rate, backlog size, and automation coverage. In parallel, you’ll provide the operational backbone for Business Operations, owning onboarding, offboarding, and documentation management workflows to ensure ongoing compliance.
Across all of it, you’ll be the process architect codifying exceptions triage, credentialing, and BizOps workflows into documented playbooks, leveraging AI tools and internal platforms like Retool and Vercel to eliminate manual work, and establishing the team’s operating cadence through weekly reviews, SLA reports, and cross-functional syncs.