Operations Manager - Ladybird Grove & Mess Hall
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Before you apply
LocationAtlanta, GA
Work modeon-site
Typefull-time
SeniorityMid
DepartmentSelect Restaurant
Company size11–50 people
First seenOct 16, 2026 · 2w ago
Verified live22h ago
At a glanceSummarised by Seekless from the posting.
Passion for providing exceptional guest experiences
Proven experience in a managerial role within the hospitality or restaurant industry
Excellent communication skills to connect effectively with customers and staff
Strong leadership abilities with a focus on teamwork and collaboration
Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail
Proficiency in various computer software programs, including POS systems and inventory management tools
Maintain a well-manicured appearance and persona that reflects the restaurant's image
Meet personal schedule requirements punctually
Be courteous, friendly, and pleasant
Ability to stand/walk for 8-10 hours per day
Must be able to lift and carry up to 30 lbs
Will frequently stand, walk, reach, feel, bend, stoop, carry, finely manipulate, and key in data
Must be able to work in both warm and cool environments, indoors and outdoors
Must be able to tolerate higher levels of noise from music and customer traffic
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, and soy
Report to work in a complete required uniform
Skills
POS systems
inventory management tools
computer software programs
Benefits
Competitive pay
Career growth opportunities
Employee discounts
Referral bonus program
Medical dental vision plans
401(k)
Supportive work environment
Position Summary:
The Front-of-House Manager oversees front-of-house operations to ensure exceptional service and guest satisfaction. Key responsibilities include training and mentoring staff, implementing operational policies, addressing guest inquiries, and maintaining cleanliness. This role involves collaboration with kitchen and management teams, monitoring performance metrics, and managing budgeting and inventory control while upholding safety and sanitation standards.
Key Responsibilities:
Oversee all aspects of front-of-house operations, ensuring high standards of service and guest satisfaction. ● Train, coach, mentor, and develop front-of-house staff, including servers, hosts, and bartenders.
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Delegate tasks to team members and provide follow-up to ensure accountability.
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Develop and implement operational policies and procedures to enhance efficiency and service quality.
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Hold the team accountable for their performance; provide coaching and counseling as needed.
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Provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions.
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Handle guest inquiries, concerns, and complaints professionally and promptly, continuously improving mystery shopper scores.
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Collaborate with the kitchen and management teams to ensure seamless communication and service flow.
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Monitor and analyze service metrics and guest feedback to identify areas for improvement and increase customer satisfaction and loyalty.
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Assist in planning and executing special events, promotions, and themed nights to enhance guest engagement.
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Maintain cleanliness and organization of the dining area, bar, and other public spaces, ensuring adherence to health, safety, and sanitation regulations.
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Educate the team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.
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Assist with the hiring of crew members and contribute to performance reviews for crew members and team leaders.
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Assist in budgeting and financial management, including labor costs, controlling cost of goods, variances, and inventories within the restaurant.
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Staff and schedule appropriately to maintain operational efficiency and control labor costs. ● Ensure proper cash handling and deposit procedures are followed.
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Uphold company safety and sanitation requirements to ensure the health and safety of our guests and team.
Qualifications/Skills:
•
Passion for providing exceptional guest experiences.
•
Proven experience in a managerial role within the hospitality or restaurant industry.
•
Excellent communication skills to connect effectively with customers and staff.
•
Strong leadership abilities with a focus on teamwork and collaboration.
•
Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail.
•
Proficiency in various computer software programs, including POS systems and inventory management tools.
Essential Physical Functions:
•
Ability to stand/walk for 8-10 hours per day.
•
Must be able to lift and carry up to 30 lbs.
•
Will frequently stand, walk, reach, feel, bend, stoop, carry, finely manipulate, and key in data.
•
Must be able to work in both warm and cool environments, indoors and outdoors.
•
Must be able to tolerate higher levels of noise from music and customer traffic.
•
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, and soy.
•
Report to work in a complete required uniform.
•
Maintain a well-manicured appearance and persona that reflects the restaurant’s image.
•
Meet personal schedule requirements punctually.
•
Be courteous, friendly, and pleasant.
Benefits:
•
Competitive Pay
•
Career Growth Opportunities
•
Employee Discounts on Food and Beverages
•
Referral Bonus Program
•
Medical, Dental, and Vision Plans
•
401(k) Retirement Plan
•
Supportive and Dynamic Work Environment
About the company
About Electric Hospitality:
Electric Hospitality is an innovative, Atlanta-based restaurant group and catering enterprise founded by acclaimed entrepreneur Michael Lennox.
Celebrated for award-winning concepts such as Ladybird Grove & Mess Hall, Muchacho, Ranger Station, Electric Events, and the Eastside Swim & Social Club, our mission is to bring joy to our world by creating and sharing Electric Experiences with our guests, teams, and communities.
What does this mean? We simply believe that a life well lived is one where you share impossibly good times with others on a regular basis.
We create environments for ultimate enjoyment. We create spaces where positive energy, creativity. culture and community intersect.
Join our team and be part of something special!
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