DUTIES AND RESPONSIBILITIES (THIS LIST MAY NOT INCLUDE ALL OF THE DUTIES ASSIGNED)
Supervise and perform front end revenue cycle workflows to achieve key practice indicators for practice revenue cycle, including but not limited to the management of provider performance against MMG initiatives
Round with staff at assigned practice daily; ensure assigned practice maintain MMG standards of performance for huddles, staff meetings, and one on one meetings, supporting employee engagement and employee development goals
Ensure assigned practice maintain MMG standards for practice performance meetings and operating reports
Coordinate with MMG leadership in the initial preparation and development of an annual operating budget and monitor performance to budget Manage and oversee the business affairs of assigned practice
Utilize data to make informed decisions on practice operations and to provide updates to MMG leadership
Manage and report to Supervisor the patient experience and access at assigned practice
Hire, train, monitor and retain staff
Monitor performance of direct reports continually, provide additional training as needed, and conduct annual performance evaluations for direct reports
Manage work schedules and ensure appropriate staffing
Supervise the management of inventory for medications and medical equipment and organize for resupply and maintenance
Manage security and occupational health and safety at assigned practice
Interact with patients and assist in patient complaint resolution; manage patient grievances per MMG policy
Partner with providers to achieve performance metrics
Collaborate with providers to develop business strategies and patient services
Support MMG in the recruitment and onboarding of Providers.
Assist in carrying out short and long-term practice growth strategies
Model leadership behaviors that support mission and goals of organization.
Lead practice-based committees for assigned practice to engage staff in operational decisions